About The Role
FINEXUS is looking for a Senior Product Manager to lead the evolution of CardWorks, our cards and secure digital payments platform serving banks and enterprises across Malaysia and ASEAN. This role sits at the intersection of product strategy, payments infrastructure, and cross-functional leadership — working closely with Engineering, UI/UX, Compliance, Operations, and business stakeholders to deliver user-centered, secure, and strategically aligned products.
The Senior Product Manager will own the full product lifecycle and manage a team of Product Managers and Associate PMs, driving a high-performing, customer-focused product organisation across FINEXUS.
Why This Role Matters To Us
FINEXUS Cardworks and Kayaaku platforms power card issuing, payment processing, and digital wallet capabilities used by banks and fintech partners.
As the payments ecosystem evolves with digital banks, embedded finance, and new payment technologies, the cards business needs a strong product leader who can bring new ideas, drive product innovation, and expand our capabilities across global card networks and payment platforms.
This role will help define the next phase of growth for our cards platform by developing a clear product strategy, strengthening partnerships with banks and payment networks, and building products that meet the needs of both domestic and international financial institutions.
Key Responsibilities
Product Strategy & Roadmap
- Define CardWorks product vision, long-term strategy, and roadmap aligned with business goals and market opportunities.
- Conduct market and competitive analysis to identify trends, risks, and opportunities.
- Collaborate with Sales, Marketing, and Business teams to define go-to-market approaches and target user segments.
Team Leadership & People Management
- Manage and mentor a team of Product Managers and Associate PMs, providing coaching, performance feedback, and career development guidance.
- Align team objectives with company goals, fostering ownership, innovation, and continuous learning.
- Establish product standards, best practices, and frameworks to drive execution excellence across the organisation.
Product Development & Execution
- Own the product backlog; prioritise features based on strategic impact, customer value, and risk assessment.
- Write detailed, actionable user stories and acceptance criteria.
- Lead Agile ceremonies, ensuring alignment and successful delivery.
- Oversee complex payment features across multiple systems, including issuing, acquiring, fraud detection, and payment gateways.
Cross-Functional Collaboration
- Partner with Engineering, UI/UX, Compliance, Operations, QA, and Customer Support to deliver high-quality solutions.
- Engage clients, banks, and external partners to clarify requirements and expectations.
- Run experiments, collect feedback, and iterate on product direction based on data-driven insights.
Cards & Payments Ecosystem
- Drive product development across card networks, payment processing, and digital banking integrations.
- Work with partners including banks, payment processors, and global card schemes such as Visa and Mastercard.
- Ensure FINEXUS platforms remain competitive in the evolving payments ecosystem.
Client Engagement & Business Development
- Work with business and sales teams to develop solution proposals for banks and financial institutions.
- Engage with domestic and international banking clients to understand product needs and opportunities.
- Support discussions with overseas and multinational banking partners.
Payments Domain & Business Requirements
- Apply deep knowledge of digital payments, card issuing/acquiring, card schemes (Visa, Mastercard), fraud management, 3D Secure, and payment gateways to inform and shape product decisions.
- Gather, analyze, and document business, technical, and regulatory requirements, translating domain expertise into clear, actionable specifications.
- Ensure functional specifications and product features comply with PCI-DSS, KYC/AML, local banking regulations, and broader financial industry standards.
Key Requirements
Qualifications
- Bachelor's degree in any field; Computer Science, or Information Technology are strongly preferred, MBAs/Finance/Economics accepted
- MBA or relevant postgraduate qualification is a plus.
- Certifications in CSPO, Agile, Scrum Master, or Product Management are advantageous.
Product Management Experience
- 10+ years of experience across Product Management, Software Engineering, QA, Business Analysis, or Project Management in fintech/IT — with at least 5 years specifically in Product Management and at least 5 years in senior or lead roles.
- Strong track record of launching fintech, banking, card, or payment products.
- Proven ability to manage full product lifecycles with measurable impact.
- Extensive experience leading cross-functional teams in Agile environments.
Cards & Payments Domain Expertise
- Strong understanding of cards and/or payment infrastructure.
- Experience working with card networks such as Visa or Mastercard is highly valuable.
- Familiarity with payment gateways, digital banking platforms, or fintech infrastructure is beneficial.
Technical Background
- Ability to work closely with engineering teams and understand system architecture and platform capabilities.
- Proficiency in product tools: Jira, Confluence, Miro, Figma.
- Strong data analysis skills and evidence-based decision-making.
- Technical background or strong familiarity with fintech platforms and APIs is highly desirable.
Client & Stakeholder Engagement
- Experience engaging with banks, financial institutions, or payment ecosystem partners.
- Ability to translate business opportunities into product requirements and proposals.
Leadership & Ownership
- Strong analytical, strategic, and problem-solving abilities with excellent communication and documentation skills.
- Able to drive alignment across business, engineering, compliance, and clients; thrives in fast-paced, semi-structured environments.
Expected Outcomes From This Role
- Deliver secure, compliant, high-impact payments products that meet business, and customer needs.
- Define and drive long-term product strategy and roadmap for CardWorks.
- Mentor and develop a team of Product Managers, establishing clear objectives and fostering professional growth.
- Ensure timely, high-quality delivery of features across issuing, acquiring, fraud, and payment channels.
- Strengthen cross-functional collaboration and alignment across Engineering, Design, Compliance, Marketing, and Operations.
- Use data to drive iterative improvements, optimise user adoption, and improve operational performance.
