An exciting opportunity at LSEG Kuala Lumpur office!
Role Summary
Customer Program Management (CPM) at LSEG is a global function within Customer Implementation and Services responsible for ensuring that customer impacting projects including major upgrades, migrations, and displacementsare delivered consistently, efficiently, and with a strong customer experience. The successful candidate will work across the business and engaging with clients, internal partners, and project teams across the organisation, including Customer Implementation, Sales & Account Management, Product & Proposition and Technology.
As Senior Project Manager you will be responsible for :
- Driving customer experience excellence by ensuring readiness, smooth delivery of solutions, and coordinating crossfunctional teams.
- Planning and establishing the governance structure ensuring execution in line with established frameworks.
- Building and maintaining strong partner engagement.
- Implementing project plans, tracking and reporting progress.
- Identifying, managing, and raising risks, issues, and opportunities.
- Creating and maintaining all required project documentation, including RACI models, stakeholder registers, risk registers and mitigation plans, reporting dashboards, and communication plans.
- Collecting and documenting lessons learned at project closure.
What do you need to bring to the role
- Problem solving skills: Proven track record to analyse and evaluate information to support effective decision-making.
- Client, Stakeholder & Relationship Management: Experience managing and influencing multiple partners, including clients. Maximising knowledge of client and / or stakeholder needs and objectives to provide maximum value.
- Product Knowledge: Understand LSEG product suite.
- Commercial, Technical & Service Awareness: Ability to demonstrate a proven understanding of commercial, technical, and service drivers that shape and influence project direction.
- Project Management Methodologies: Ability to apply and utilise project management frameworks and artefacts.
- Meeting Management: Strong skills in running key project meetings such as Kick-offs, Workstreams Meetings, Steering Committees and Lesson Learned sessions.
- LSEG Values & Teamwork: Demonstrated experience applying LSEG values and driving strong cross-functional functional collaboration across teams.
Desirable Skills:
- Ability to inspire trust, manage expectations, and secure agreement and sponsorship from key partners.
- Presentation skills with experience presenting to customers.
- Good understanding of the financial services industry and the key competitors in this space.
- Project Management or Financial Markets certification.
- Familiarity with internal systems (e.g. Siebel, Salesforce, License Manager, ServiceNow, Full Picture) and ability to extract data for reporting.
- Proficiency in Microsoft Office and project management tools.
We are currently on
Hybrid work mode (3 days working in office, 2 days working remotely). Join us today!
Career Stage:
Manager
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
