Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
- We are seeking a candidate responsible for owning and delivering defined product features, journeys, or problem spaces within the U Mobile app. The role combines product ownership, commercial accountability, and technical collaboration, ensuring that app capabilities deliver measurable business value while maintaining strong technical quality and scalability.
- The role requires translating business objectives and customer needs into well-defined product requirements, technical solution capability, and mobile app capabilities, working closely with engineering, design, data, and marketing teams to deliver impactful digital experiences.
- The candidate will also support app driven revenue initiatives, growth experiments, and service digitalization, contributing to both customer experience improvements and commercial outcomes.
The Day-To-Day Activities
Product Delivery & Execution
- Own end-to-end delivery of assigned app features or journeys.
- Translate requirements into clear product documentation and user stories.
- Work closely with engineering teams to ensure feasible, scalable, and secure implementation of features.
- Support in app regression, release planning, and post-release business validation.
- Ensure releases meet both technical quality standards and business objectives.
Technical Product Collaboration
- Work closely with engineering teams to understand high level mobile architecture, APIs, backend integrations, and platform dependencies.
- Ensure product requirements consider technical constraints, scalability, performance, and security considerations.
- Collaborate with engineering and business teams to drive continuous improvements in app stability, performance, and feature release cadence.
- Able to support troubleshooting and root cause analysis for production issues impacting customer experience.
Performance & Metric
- Monitor basic app performance indicators features.
- Track feature-level KPIs such as adoption, conversion, and usage of analytics reports.
- Identify improvement opportunities using available data and insights.
Customer-Centric Experience
- Apply customer-first thinking in feature design and prioritisation.
- Use analytics, customer feedback, and behavioural data to improve journeys and app usability.
- Ensure alignment with design systems, UX standards, and platform experience guidelines.
- Continuously optimize user journeys to improve engagement, adoption, and digital self service capabilities.
Cross Functional Collaboration
- Collaboration with Marketing, IT, and Operation team.
- Communicate on tasks progress, risks, and dependencies clearly.
- Support cross functional initiatives including campaign launches, product integrations, and digital transformation programs.
About You
- Bachelor's or Master's degree in Computer Science, Information Systems, Digital Technology, Marketing, Business, or related fields.
- 35 years in digital product or mobile app roles.
- Proven success in requirement capturing and implementation with high user engagement and commercial impact.
- Experience working closely with engineering teams on mobile app development (iOS, Android, APIs, backend integrations, automation).
- Experience with MarTech, analytics, A/B testing, customer data platforms, and performance marketing integration.
- Experience in stakeholder management.
- Strong execution and problem-solving skill.
- Strong business acumen with customer-first and mobile-first thinking.
- Clear communicator, and stakeholder influence skills.
- Proficient in app KPIs, comfortable in performance tracking, A/B testing, and personalization enablement.
- Able to work in fast-paced, high-stakes environments with multiple priorities.
- Detailed-oriented and delivery focus.
- Customer-minded and pragmatic.
- Comfortable working in fast-paced environments.
- Comfortable working with multiple stakeholders and does not shy from communication.
- Make decisions based on insights with critical thinking and problem-solving abilities
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
