Senior Specialist, IT Solution Analyst/Business Analyst (Contract)

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For

o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)

o Bronze Winner in Cross-Generational Workforce Engagement (2024)

o Gold Winner for Excellence in Workplace Culture (2021)

• Comprehensive medical, dental, optical and insurance benefits

• Flexi working hours arrangements

• Staff Line & Device Subsidy

• Smart Casual Attire

• Child Parental Care Leave

• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Job Summary

We are seeking an experienced and driven Senior Solution Analyst to join our IT Solution Delivery team on a 1-year Contract. The role will focus on delivering high-quality solutioning for cross-functional change requests and projects across consumer, product, digital, and billing domains. You will act as a bridge between business users and technical teams, ensuring requirements are accurately translated into effective and scalable system solutions.

Job Responsibilities

• End-to-End Solutioning: Lead and manage the solution design of medium to complex change requests (CRs) and projects from initiation to deployment, including feasibility study, impact analysis, and effort estimation.

• Requirements Gathering: Collaborate with business stakeholders to gather and validate functional and non-functional requirements, ensuring clarity and completeness.

• System Design: Produce solution design documents (FRS/SRS), aligning with architecture standards and ensuring maintainability, performance, and compliance.

• Cross-Team Coordination: Liaise with developers, testers, architects, and vendors to align on solution delivery and implementation approach.

• Stakeholder Engagement: Provide consultation and support to business units on system capabilities, change impacts, and proposed solutions.

• Documentation & Compliance: Ensure all project artefacts, such as FRS, SRS, test scope, and UAT sign-offs, are completed in accordance with internal standards.

• Mentoring: Guide and support junior analysts in the team, ensuring quality and consistency in deliverables.

• Continuous Improvement: Identify opportunities for improvement in the solutioning process, tools, or templates to drive efficiency and quality.

About You

Job Requirements

• Minimum Degree / Master's Degree in Computer Science / IT / Electrical & Electronic / Telecommunication or equivalent.

• Minimum 6–8 years of experience in IT business or solution analysis, preferably in the telecommunications domain, digital platform application and web and cloud services experience.

• Proven experience in handling cross-functional CRs or projects involving multiple systems and vendors.

• Strong experience in producing high-quality documentation (FRS, SRS, interface specs).

• Familiarity with CRM, Prepaid & Postpaid, Billing, Mobile App, or Order Management systems is a plus.

• Solid understanding of SDLC, change request lifecycle, and system integration concepts

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What's Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.