Position: Service Center Manager
Location: NU Sentral; KL Sentral
Working Operational: Flexible working hours (aligned with operational needs, including weekends & public holidays)
About the Role:
We are looking for a capable and driven individual to lead a high-visibility, public-facing operations centre that serves as a key engagement hub between organisations, partners, and the public. This role requires someone who can manage daily operations, stakeholder engagement, and team leadership in a fast-paced environment with consistent footfall and scheduled activities.
Key Responsibilities:
- Lead and manage end-to-end daily operations of a high-traffic service centre
- Ensure smooth coordination of walk-in engagements, scheduled sessions, and partner activities
- Oversee execution of programmes, events, and engagement initiatives
- Manage and guide a team to deliver high-quality customer experience
- Act as the main point of contact for external stakeholders, partners, and visitors
- Handle on-ground issues, escalations, and operational challenges effectively
- Support and deliver presentations or briefings to stakeholders when required
- Monitor performance metrics and ensure alignment with service and engagement targets
- Coordinate with internal and external parties on facility management and operational readiness
What We're Looking For:
- Degree in Business, Public Relation, Management, or related field
- Minimum 4–6 years experience in operations, service centre, or programme management
- Proven experience in team leadership / supervisory role
- Strong communication and presentation skills
- Experience handling stakeholders / clients / public engagement
- Able to work in a dynamic, fast-paced and public-facing environment
- Comfortable with flexible working hours (including weekends & public holiday when required)
Preferred Background:
- Experience in customer experience, events, or centre operations
- Exposure to public programmes, community engagement, or workforce-related initiatives
- Experience managing high footfall environments (e.g. retail, service hubs, event spaces)
How to Apply:
Interested candidates may apply directly via LinkedIn or submit your CV to [Confidential Information]
