Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
- As the window and primary point of contact for all planned work activities which include handling, escalation, approval seeking, broadcast, record management, review process and coordination within and external UM.
- Lead and coordinate on matters related to Information Security Management System (ISMS) and/or Business Continuity Planning (BCP) initiatives.
- Liaise and engagement with internal and external parties on matters related to Domestic Roaming in which U Mobile have subscribed.
The Day-to Day Activities
- Coordinate all UMobile planned work requests which includes first level analysis, obtain concurrence, conflict management, approval notification, follow up on cases of deferment/adjustment and reservation.
- Coordinate with external parties OLNO's, IDD partners and Network Facility Providers (NFP) for all planned work activities that may have an impact on UM network or services.
- Attend Change Management review meeting with requestors and implementers to minimise any risk prior to actual planned work.
- Run periodic O&M meeting with Domestic Roaming partner and push for issue closure swiftly as required.
- Work closely with Information Security Management System (ISMS) network audit parties on matters related to ISMS-SIRIM readiness, conduct audits and closure of audit findings.
- Ensure Business Continuity Plan (BCP) related matters are followed up and closed within the required timeline.
- Be on scheduled 24 hours standby to coordinate after office planned work issues (internal & external) and Trouble Ticket (TT) raised due to planned work implementation.
About You
- Degree in Electronic/Telecommunication/Electrical discipline or equivalent.
- Preferably 1 - 2 years working experience in a Telco industry from Operations & Maintenance (O&M) background.
- Ability to work with electronic planned work management system.
- Good knowledge of Microsoft Office.
- Possess good public relations skill and able to communicate with people at all levels including external parties.
- Readiness to work in demanding situation and be assertive to quick process changes.
- Result orientated with strong initiate to learn and ability to work independently.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
