Specialist, Customer Acquisition- Inside Sales (ANZ market)

Job description

Responsibilities:

Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship

Quarterback sales from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections and negotiating success

Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies

Obsess over customers and prospects to deliver a world-class customer engagement experience

Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

Position competitive offerings and solutions in the context of customer needs and experiences

Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft's technologies

Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)

Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum 60-90 activities/day

Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers

Collect feedback from customers and articulate it back to the business: Voice of customer

Ad hoc tasks given

Requirements:

• Bachelors Degree preferred
• Min 3 year of direct end customer sales experience preferably inside sales/telesales
• 1-2 years experience in IT H/W Print/PC CC sales [end to end]
• Advanced English Proficiency on Verbal and Expert Level for Chat
• Experience in SFDC and Other CRM platform is an advantage
• Worked in highly measured sales environment. Contact Rate, Conversion
• Typing speed: 40 words per min
• Proven aptitude to understand and converse about consumer technology
• Demonstrated familiarity with use of a computer, the internet and MS Office applications
• Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections
• Excellent conversational English verbal communication, listening and comprehension skills
• Soft skills selling techniques, professionalism, customer service, telephone time management

Other information:

• 5 days work week (Monday - Friday)- ANZ hours
• KL Office is located at Menara TRX
• Permanent position
• Onsite

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.