Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring customers are successful with Hiring (product) in terms of adoption, onboarding, usage, utilization and engagement
Responsible for actioning Sales-triggered customer support requests (Calls to Action aka CTAs)
Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
Track client customer lifecycle milestones, including onboarding and achieve goals related tocustomer licenseactivation anduserengagementon theHiringplatform
Track and record customer activity in a timely manner in systems of record (e.g.,CRM system)
Help triage troubleshooting tickets
Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practices
