Specialist, Site IT

Responsibilities

• Provide first-line support for all IT-related issues and requests (hardware, software, network)
• Deliver support via ticketing system, email, and phone, ensuring timely resolution or escalation
• Manage deployment, configuration, and security of end-user devices (desktops, laptops, mobile devices, peripherals)
• Troubleshoot hardware, peripherals, and basic network/server issues (LAN & PABX) incl Mac, Windows
• Assist in monitoring and maintenance of IT infrastructure
• Manage IT hardware procurement and vendor coordination.
• Liaise with vendors for repair and maintenance of IT equipment
• Log, track, and resolve all incidents and service requests in accordance with SLA
• Work closely with internal stakeholders and support site operations
• Develop, maintain, and adhere to IT support procedures and best practices

Requirements

• Degree/Diploma in Information Systems, Computer Science, Networking, or related field
• Minimum 3 years of experience in IT support, including:
• End-user support and hardware troubleshooting
• Basic network/infrastructure support
• IT equipment procurement / vendor coordination
• Experience in hardware and asset management