Specialist, WW MPC Quality Control

Overview

THE ROLE:

The MPC Quality Control Specialist serves as a critical safeguard within the Quality Assurance team, ensuring that services delivered to Distributors, Preferred Members, customers, employees, and stakeholders meet the highest standards.

The position focuses on evaluating actual service performance, identifying gaps, and implementing corrective actions to maintain compliance and operational excellence. Through internal audits, evaluations, and reactive problem-solving, this role helps protect the integrity of MPC processes and drives continuous improvement across case files, reporting, procedures, and operations.

Qualifications

HOW YOU WOULD CONTRIBUTE:

• Oversee quality control for all MPC functions by monitoring metrics, implementing improvements, driving corrective actions, and performing root cause analysis with problem-solving tools.
• Collaborate cross-functionally to streamline team processes, implement robust quality control frameworks, and assess process capabilities for continuous improvement.
• Conduct proactive case file reviews focused on the top three MPC priority areas ensuring strict adherence to established standards and compliance requirements.
• Standardize regional workflows by managing incoming requests and performing proactive evaluations using departmental reporting tools.
• Champion innovation by driving continuous improvement actions, enhancing quality awareness, and leading quality-related projects.
• Identify and evaluate opportunities for system and process enhancements, recommending and implementing changes that improve quality, efficiency, and overall operational performance.
• Collaborate closely with the Business Support team to design, develop, and implement robust quality control frameworks, including processes, procedures, and compliance guidelines.
• Establish and maintain monitoring mechanisms to track and analyze key performance indicators (KPIs) related to quality standards, workforce capabilities, distributor satisfaction, and process effectiveness, leveraging insights to drive continuous improvement.
• Perform other related responsibilities and special projects as needed to support organizational objectives.
  
  

WHAT'S SPECIAL ABOUT THE TEAM:

• We inspire Distributor success through genuine connections, education, and a trusted compliance partnership.
  
  

SUPERVISORY RESPONSIBILITIES:

• N/A
  
  

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Experience

• 3 years
• Minimum of 3 years of experience at Herbalife or external in analytical or compliance-related functions such as Back Office Operations, Internal Audit, Compliance Programs, or Legal Affairs.
• Minimum of 1+ years of experience as a Senior Compliance Advisor, skilled in handling complex MPC-related files and navigating regulatory requirements. (Internal only)
• In-depth knowledge of Herbalife's Rules of Conduct and Sales & Marketing Plan, with the ability to align compliance enforcement with business objectives. (Internal Only)
  
  

Skills/Certifications

• Fluency in both written and spoken English, as well as regional languages, to effectively communicate with diverse stakeholders inside and outside the company.
• Professionalism and clarity in all interactions, using strong business vocabulary and active listening to address concerns and deliver accurate guidance. Adaptability and resilience in the face of change, uncertainty, and evolving regulatory environments.
• Self-motivated and accountable professional with the ability to work independently, adapt quickly to new skills and company standards, manage multiple tasks efficiently, and inspire peers through integrity and a strong work ethic. Analytical thinking and problem-solving skills to interpret data and identify trends.
• Process improvement and innovation skills to identify inefficiencies and implement effective solutions. Attention to detail to ensure accuracy and consistency in documentation, reporting, and compliance activities.
• High levels of integrity, discretion, and ethical conduct by consistently maintaining confidentiality, respecting cultural diversity, and upholding organizational values, particularly in the context of compliance-related decisions and the handling of sensitive information.
  
  

Education

• High school diploma or GED equivalent.
• Bachelor's degree (Based on specific country background).
  
  

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