Job Purpose:
- Lead the operational and commercial functions to grow the business of the station and ensures service excellence, superior customer experience, team development, and financial performance
- Act as an entrepreneur in the network with a will-to win attitude - and with clear ownership within the DGFF product portfolio
- Operate fully within the standardized portfolio, processes, and systems while steering local execution to meet market needs
Key Responsibilities:
People Management
- Hire, lead, develop station staff across all functions and products in line with DGFF values and DHL leadership dimensions, including ownership for EOS
- Foster a culture of performance, accountability, engagement and First Choice / continuous improvement
- Manage Employee Relations and create a positive environment with Workers Councils and Unions
Operational Leadership
- Manage operations of the station incl. responsibility for infrastructure
- Execute Product strategies aligned with country, region and global directives
- Maintain high standards in cargo handling, responsible for safety & security
- Maintain accurate billing and documentation practices
- Ensure high quality in accordance with station metrics
Customer & Commercial Focus
- Grow the business with a money-making mindset
- Customer ownership, including customer retention and satisfaction as well as local commercial execution as part of the Station's P&L responsibility
- Ensure close collaboration with the country sales organization
- Develop strong local market understanding and steer commercial actions accordingly
- Ensure pricing discipline, margin management, and customer profitability transparency
Financial & Strategic Planning
- Full ownership of the station P&L, incl. station budget and cost controls (understand cost leadership as competitive advantage)
- Drive profitability through process optimization and vendor negotiations
- Manage third party contracts
- Negotiate local charges
- Manage customer profitability & revenue leakage
Process & Compliance
- Ensure adherence to regulations, e.g. customs, trade laws, and DHL policies
- Drive digitalization, foster IT and GSC utilization
- Ensure compliant practices
- Apply GoGreen standards
Job requirements:
- Bachelor's Degree in any relevant field from a recognized institution.
- 8–10 years in freight forwarding / contract logistics
- Strong leadership and team development experience
- Proven experience in commercial or customer-facing roles
- Strong understanding of freight procurement and pricing mechanisms
- Knowledge of customs, trade compliance, and logistics systems
- People Management & Leadership skills
- P&L Management
- Operations Management
- Stakeholder Management
- Operational Cost Controlling
- Commercial acumen incl. pricing logic and margin steering
- Market intelligence and competitive insight
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
Thank you for choosing DHL Global Forwarding as your Employer of Choice.
