Strategic Partnerships Manager

• Own strategic partnerships with industry key clients
• Strong internal mobility exposure, offering clear pathways for progression
  
  

About Our Client

Our client is a market-frontier multinational healthcare solutions organization with a strong footprint across Asia, partnering with some of the world's most recognized healthcare and life sciences companies. Renowned for its goal to innovation, strategic partnerships, and customer excellence, the business plays a critical role in helping healthcare organizations accelerate growth and enhance market presence.

Job Description

• Manage a portfolio of key strategic accounts and serve as the primary point of contact for clients.
• Develop and execute account plans to strengthen long-term partnerships and drive business growth.
• Build strong relationships with senior stakeholders
• Conduct regular business reviews and proactively identify client needs, risks, and opportunities.
• Ensure a high level of client satisfaction and engagement across the account lifecycle.
• Drive the end-to-end contract renewal process and facilitates business continuity.
• Develop renewal strategies and manage commercial negotiations with clients.
• Prepare proposals, pricing recommendations, and commercial business cases.
• Monitor contract performance, service delivery and renewal pipelines.
• Coordinate internal approvals and stakeholder alignment throughout the renewal process.
• Identify opportunities to expand existing partnerships through additional solutions and services.
• Work with internal commercial teams on client growth strategies.
• Manage strategic account expansion initiatives and partnership development.
• Contribute to revenue growth through effective account planning and opportunity identification.
• Oversee a seamless transition from account onboarding through ongoing account management.
• Partner closely with cross-functional teams across operations, supply chain, finance, quality, legal, and commercial functions.
• Monitor service delivery standards and account performance.
• Proactively address client concerns, manage risks, and drive continuous improvement initiatives.
• Facilitate governance meetings and performance reviews with key stakeholders.
• Monitor account revenue, profitability, and key performance indicators.
• Prepare management reports, account reviews, and business updates.
• Forecasting, budgeting, and commercial planning activities.
• Provide insights and recommendations based on account performance trends.
• Coach, and develop a team of Key Account Executives.
• Foster a positive and high-performing team culture.
• Strengthen team capabilities in account management, stakeholder engagement, and commercial excellence.
  
  

The Successful Applicant

• Bachelor's Degree in Business, Marketing, Finance, Healthcare Management, Life Sciences, or a related discipline.
• Minimum 5 to 7 years of experience in Key Account Management, Strategic Partnerships, Commercial Management, Business Development, Customer Success, or related fields.
• At least 2 to 3 years of people management experience.
• Proven experience managing strategic or enterprise-level client accounts.
• Experience driving commercial discussions, contract negotiations, and renewal processes.
• Strong stakeholder management experience within complex and cross-functional environments.
• Strong commercial acumen with exposure to business performance metrics and financial concepts.
  
  

What's on Offer

• Annual salary between MYR 180000 and MYR 216,000
• Opportunity for direct people management experience.
• Strong career progression opportunities across commercial and strategic functions.
  
  

If you are a seasoned Key Account Manager looking to leverage your experience in client management, apply to this role now!

Contact

Quote job ref: JN-092026-7099708