Team Leader Housekeeping

Position: Team Leader – Housekeeping

Department: Housekeeping

Reports To: Assistant Housekeeper / Executive Housekeeper

Location: Hotel

Position Summary

Responsible for supervising and coordinating the daily operations of the Housekeeping team to ensure guest rooms, public areas, and assigned areas are maintained to the hotel's cleanliness, presentation, and service standards. The position provides guidance to team members, monitors work performance, and ensures efficient and timely completion of housekeeping duties.

Key Responsibilities

• Supervise and coordinate the daily activities of Housekeeping Attendants and assigned team members.
• Conduct room and public area inspections to ensure cleanliness, hygiene, and presentation meet hotel standards.
• Allocate daily assignments and monitor the progress of housekeeping operations.
• Ensure guest rooms are cleaned and released according to the required standards and timelines.
• Follow up on room status, special requests, VIP rooms, and guest requirements.
• Provide on-the-job guidance, coaching, and support to Housekeeping team members.
• Monitor attendance, grooming, punctuality, and overall performance of team members.
• Report maintenance issues, lost and found items, damages, and other discrepancies to the relevant departments.
• Coordinate closely with Front Office and Engineering regarding room status and maintenance matters.
• Ensure proper handling and control of housekeeping equipment, cleaning supplies, linen, and amenities.
• Monitor and maintain proper inventory levels of housekeeping supplies and report shortages when required.
• Ensure all housekeeping procedures, safety regulations, and hotel policies are followed.
• Assist with training and orientation of new Housekeeping team members.
• Handle guest requests and complaints professionally and escalate issues to the appropriate supervisor when necessary.
• Support departmental briefings, meetings, and operational activities.
• Ensure proper handover between shifts and communicate important operational matters to the next shift.
• Perform any other duties and responsibilities as assigned by the Executive Housekeeper or management.

Qualifications & Requirements

• Minimum 1–2 years of relevant experience in Housekeeping, preferably within a hotel environment.
• Previous supervisory or team-leading experience will be an advantage.
• Good knowledge of hotel housekeeping procedures and cleaning standards.
• Strong communication, interpersonal, and leadership skills.
• Ability to supervise and motivate a team effectively.
• Good attention to detail and organizational skills.
• Able to work under pressure and manage multiple tasks in a fast-paced hotel environment.
• Willing to work shifts, weekends, and public holidays.
• Good command of English; knowledge of Bahasa Malaysia and/or other languages is an advantage.

Key Competencies

• Leadership & Teamwork
• Guest Service Orientation
• Attention to Detail
• Communication Skills
• Problem Solving
• Time Management
• Operational Discipline
• Coaching & Development
• Adaptability