To manage and provide full support on all Legal functions to the Driving force on both Pre & Post Impaired team at all times within the stipulated Turn around Time.
Strategy and Planning
- Constantly guide, coach and supervise the Legal Executives, Officers on the daily operation to meet business goals.
- Continuously seek alternatives in improving legal work flow and report generation via system enhancement
- Participate in department's business development initiatives.
- Participate in implementing all cost management activities of the portfolios.
- Consistently review on improving the internal process to achieve cost savings.
- Continuously explore alternatives for cost saving and initiatives.
Business Performance and Management
- Support in delivering the portfolio monthly and annual budget on delinquency, impairment ratio and provision
- Ensure all legal processes are timely executed with nil backlog and with effective use on JURIS / Collection system
- Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by UM / Head of Department.
- Monitor and ensure team's TAT and KPIs are met
- Monitor and track lawyer's KPI/productivity and to ensure that process is in place
- Compile and continuously improved daily, weekly and monthly tracking report
- Assist, support and perform any ad-hoc projects assigned by UM / Head of Department.
- Assist, support system enhancement which may involve UAT testing or perform any ad-hoc projects assigned by UM / Head of Department.
- Ensure satisfactory rating on all audits
- Responsible in exploring the auction strategies with CAPM team
- Responsible for litigation process and productivity of the team and business partners via JURIS/Collection system (including manual process).
People Management
- Guide and assist the team members in resolving complicated issues.
- Recruit and fill up vacancy of the team.
Regulatory Compliance
- Support and ensure control and compliance is in place, at the same time ensure achieved satisfactory rating on all audits
- Ensure team members are in compliance with bank's internal policy at all times
- Ensure compliance of internal policy & procedures, Bank Negara guidelines and regulation, i.e. FSA/IFSA 2013, Fair Debt Collection & etc
