Job Title: Tech Support – Management Information System (MIS)
Location: Kuala Lumpur, Malaysia
About ParagonCorp Malaysia
ParagonCorp is a leading consumer goods company with over 40 years of heritage in Southeast Asia. Our globally recognized beauty and personal care brands like Wardah, Kahf, Emina, MakeOver, and others are known for their innovation, quality, and purpose. As we expand our footprint in Malaysia, we're committed to building a dynamic, digitally empowered team to shape the future of the FMCG industry. Join over 15,000 global talents in bringing meaningful products to life.
Role Overview
As a Tech Support – Management Information System (MIS), you will be responsible for ensuring the smooth operation of all IT systems, software, and user support across the organization. This role focuses on hands-on technical support, system troubleshooting, and IT operations, including enterprise systems like SAP and internally developed platforms. You will also play a key role in supporting onboarding processes, managing IT assets, and maintaining office technology infrastructure including support for warehouse operations systems and devices.
Key Responsibilities
- Provide end-user support for all company systems, including SAP and internally developed software.
- Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
- Provide support on employee onboarding and offboarding processes in collaboration with HR/Admin, including laptop acquisition and setup, system access, and IT orientation.
- Prepare, configure, and maintain laptops, work devices, and other IT equipment.
- Manage and monitor office IT infrastructure, including CCTV systems, printers, and network devices.
- Handle software subscriptions, licensing, and IT-related procurement processes.
- Liaise with external vendors and IT service providers for system support, maintenance, and upgrades.
- Ensure IT policies, procedures, and security standards are properly implemented and followed.
- Maintain accurate documentation of IT assets, systems, and support activities.
- Provide basic user training and guidance on IT tools and systems when needed.
- Support warehouse operations by ensuring system availability, troubleshooting warehouse-related devices (e.g., scanners, printers), and assisting users on operational systems.
Requirements
- Minimum 2–4 years of experience in IT Support, MIS, or Helpdesk roles.
- Diploma or Degree in Information Technology, Computer Science, or related field.
- Hands-on experience supporting SAP and/or other ERP systems is an added advantage.
- Familiarity with hardware setup, network troubleshooting, and system administration.
- Experience managing IT assets, software licenses, and vendor coordination.
- Strong problem-solving skills with a proactive and service-oriented mindset.
- Good communication skills and ability to support non-technical users effectively.
- Able to work independently and manage multiple support requests efficiently.
Why Join Us
You'll be part of a growing and collaborative team supporting the digital backbone of one of Southeast Asia's most iconic FMCG companies. At ParagonCorp, you'll gain hands-on exposure to enterprise systems, work closely with cross-functional teams, and play a key role in enabling smooth day-to-day operations across the business.
