Technical Solution Engineer

About the job

To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

Job Responsibilities

• Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.

Job Requirements

• Malaysians only.
• Required language(s): English and Mandarin
• Must be able to work in rotating shifts.
• Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
• Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP).
• Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
• Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
• High degree of analytical and problem-solving skills.
• High degree of organization, attention to detail and an ability to multi-task.

Additional Information:

• Hybrid mode
• Shift allowance
• Overtime claims
• On The Spot Award
• Long Service Award
• Leave encashment option
• Birthday gift vouchers
• Medical Insurance
• Wellness reimbursement
• Conveniently located within public transport