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Technical Support Engineer
Job Description
We are looking for a Technical Support Engineer to help support and maintain Vidispine platforms and services. In this role, you will work with internal teams and customers to troubleshoot issues, support system stability, and contribute to a positive user experience.
What you'll do
- Investigate, troubleshoot, and support resolution of technical issues
- Communicate clearly with users and stakeholders to provide guidance and updates
- Contribute to maintaining a reliable and stable platform environment
- Create and maintain documentation to support knowledge sharing and continuous improvement
- Collaborate with engineering and product teams to address more complex issues
- Support ongoing communication with internal and external stakeholders
- Participate in an on-call rotation to help support service continuity
Experience
- Experience in technical support, system administration, or similar roles
- Experience working with software platforms or cloud-based systems is helpful
- Degree in Computer Science, IT, or a related field, or equivalent practical experience
Technical Skills
- Familiarity with Linux and/or Windows environments
- Experience working with databases (e.g., SQL, PostgreSQL)
- Exposure to APIs (e.g., REST) and troubleshooting integrations
- Familiarity with container technologies (e.g., Kubernetes, Helm) is helpful
- Experience with logging or observability tools (e.g., OpenSearch, Elasticsearch)
- Experience with version control tools (e.g., Git)
- Exposure to cloud platforms (e.g., AWS) is beneficial
Core Skills
- Clear communication and ability to explain technical concepts to different audiences
- Problem-solving mindset and attention to detail
- Ability to manage priorities and work both independently and collaboratively
- Adaptability in a dynamic environment
Additional Information
- Participation in an on-call rotation may be required
- Work in an international and collaborative environment
- Eligibility to work in the country of residence is required
Why Join Vidispine
- Work on media technology solutions used globally
- Collaborate with cross-functional, international teams
- Gain exposure to complex systems and cloud-based platforms
- Opportunities for learning and professional development
More Info
Key Skills
About Company
Skills:
Servicenow, Tomcat, Windows Server, SQL Server, Itil, Jenkins, Linux, Docker, MySQL, Azure, Oracle, AWS, RemedyForce, system and application logs, command-line tools, cloud certification, ITSM or ticketing tool, monitoring platforms
Skills:
Vpn, Database administration, Hardware Troubleshooting, Network Security Firewalls basics, Basic Networking skills, Basic Radio Telecommunications systems knowledge, Knowledge of LTE Long Term Evolution technologies, LAN WAN support operations, Virtualization Dockers, Linux and Windows operating systems, IP routing protocols
Skills:
VMware, M E technologies workflows and applications, Data Protection Backup Recovery Data Preservation and Archival methodologies, Microsoft Windows system administration, Primary Secondary and Hybrid Storage technologies, fiber channel iSCSI and SCSI technology networking and SAN, enterprise storage solutions, replication and de-duplication technologies, UNIX system administration
Skills:
Data Mining, Data Warehousing, Azure Cosmos DB, Azure Data Factory, RDBMS, MongoDB, Etl, Open Source Databases, Azure SQL Database Managed Instance, Azure Cache for Redis, Cassandra DB, Azure Database for MariaDB, Report Designer, NoSQL Services, Azure Database for MySQL
Skills:
Networking, Linux, Authentication, systemd, diagnostic tools, database-backed services, Enroot, Singularity, HPC integration technologies, Apptainer, Pyxis, Slurm, cgroups