Company Description
Located atop Merdeka 118, the tallest skyscraper in Asia Pacific, Park Hyatt Kuala Lumpur offers breathtaking views and an exceptional hospitality experience inspired by Malaysia's rich cultural heritage. As a part of Hyatt, a global leader in the hospitality industry, we are passionate about connecting the world through genuine care. At Hyatt, we foster an inclusive environment and empower our team members to grow their careers and make a positive impact. Guided by the principle Care Connects Us, we strive to create meaningful connections and memorable experiences for our guests and employees alike.
Role Description
This is a full-time, on-site role for a Telephone Operator at Park Hyatt Kuala Lumpur, located in Federal Territory of Kuala Lumpur, Malaysia. The responsibilities include managing calls through the hotel's switchboard, ensuring polite and professional phone etiquette, assisting guests and team members with inquiries, and providing excellent customer support. The role also involves transferring calls efficiently, recording messages accurately, and offering guests and visitors a warm and welcoming experience.
Qualifications
- Strong Phone Etiquette and professional communication skills
- Proficiency as a Switchboard Operator and experience handling a switchboard system
- Proven experience in Customer Support and addressing guest inquiries effectively
- Ability to handle multiple tasks efficiently under pressure
- Fluency in Chinese, English; proficiency in additional languages is an advantage
- Friendly demeanor and commitment to providing exceptional service
- Previous experience in the hospitality industry is a plus
- High school diploma or equivalent is required; additional certifications are an asset
