Assisting other staff members on troubleshooting and diagnosing problems
Providing technical assistance for questions and problems
Resolving problems with MDEC assigned computer systems.
Following up with customers to ensure full resolution of issues.
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
Running reports to analyse common complaints and problems.
Installing or changing software to fix issues.
Remotely accessing hardware or software for MDEC Staffs to make changes and fix problems.
Support Asset Tracking and Asset Management
Provide AV / Video Conference Support
Qualification
Bachelor's degree or Diploma related to Computer Science , IT Bachelor/ Degree or Diploma in Computer Science, Information Technology, or a related field.
Experience in technical support, IT operations, would be advantage
