Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Refash

Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to think like-new for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to inspire the next generation of consumers to think secondhand first, Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

Responsibilities:

Support the growth and performance of the online store with monthly KPIs
Assist the e-commerce operations team to edit and upload products to hit online sales target
Assit the e-commerce operations team in fulfilling online orders
Work closely with marketing team to ensure online SOPs are running smoothly
Provide customers support through channels, including but not limited to email and social media
Responding to customer enquiries within an agreed response time
Record feedback meticulously and make prompt escalations to relevant teams

Qualifications

?Diploma/degree in the related field
Experience with Warehouse Management (preferred)
?Good command of English
?Skilled in Microsoft Office
?Excellent communication and interpersonal skills, both written and verbal
?Detail oriented, organised and has good time management
?Able to work independently and display strong initiatives
?Able to commute office located in Johor Bahru (Johor Bahru City Square)

Additional Information

Working hours from 9:30am - 5:30pm | Monday to Friday - Work From Office
Start Date: 05 January 2026

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