Microsoft Excel, Presentation of analysis via trend charts, Performance statistics, Business Planning

Excel, financial reporting, data analytics tools

routing, Confluence, Excel, JIRA, Network Architecture, switching, internet protocols, Project Management, MS-Project

SAP, Microsoft Excel, K1 K8 submissions via SMK uCustoms, Malaysian customs procedures, MCMC regulatory requirements, HS tariff classification, SIRIM type approval, MyTradeLink

talent data analytics, Workforce Planning, rewards and performance management, talent management practices, organisation design

Quality assurance, Data analytics platforms, Procurement Contract Management, Capacity forecasting, Cost management, ERP systems, Inventory Planning, DCIM software, Prefab modules, Vendor development

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Visual Merchandising, Microsoft Office, Excel, Space Planning, Category Merchandising, Powerpoint, Retail Operations

smartsheet , Software Development, Asana, Network Services, JIRA, Quality assurance, Change management, ICT systems, Enterprise solution deployment, Microsoft Project, Project Management, Risk management

Jira, Technical Documentation, Confluence, RIMS, Windchill, Localisation, Regulatory Affairs, Project Management, CCMS, Sharepoint, Tms, Quality Systems