Hire Purchase Act 1967, mobile app payment platform, collection strategies, WhatsApp notification systems, AI chatbots, collection tools

Data Analytics, spend management solutions, procurement transformation, Supplier Management, pricing benchmarks, order goods receipt, Category Management, sourcing contracts, invoice management, sourcing optimization

Data Management, Stakeholder Engagement, Data Literacy, Project Management, communication strategy, Analytics Reporting, Training Delivery

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

sales automation , contract lifecycle management , performance dashboards , Data Analytics, CRM, Lead-to-Cash systems, reporting dashboards

Digital Marketing, Google Ads, digital analytics platforms, TikTok Shop, e-commerce operations, Shopee, Lazada, performance marketing tools, brand management, Meta Ads, search engine optimisation

preferably within a regional or multi-market environment. • Strong understanding of end-to-end eCommerce operations, platform management , and performance optimization. • Experience working with enterprise systems such as SAP Commerce Cloud, and Product Information Management systems is an advantage. • Strong analytical and strategic mindset, with the ability to translate data and insights into clear commercial actions. • Experience managing budgets, and management reporting. • Proven ability to manage agency partnerships and collaborate effectively with internal and external stakeholders. • Experience using website analytics and performance measurement tools, such as Google Analytics. • Hands-on experience with Power BI or similar business intelligence and data visualization tools. • Experience working with B2B brands, or industries is preferred. • Ability to operate effectively within a complex, and matrixed business environment. • Strong project management skills, and the ability to manage multiple priorities within tight deadlines. • Proactive, and results oriented. • Passionate, with a strong sense of ownership. • Excellent written and spoken English. Mandarin language skills are an advantage., SAP, • Proven experience managing and growing an eCommerce platform, including customer acquisition, Promotions, Pricing, Salesforce, sales forecasts, performance targets, products, Regional, Attention To Detail, commercially minded, Customer Focused, Committed, Reliable, and resilient

Data Analytics, BigQuery, Prince2, Adobe Analytics, Gcp, Salesforce Marketing Cloud, Scrum, MarTech, Adobe Experience Platform, Agile delivery frameworks, Pmp, GA4, Kanban, Google Marketing Platform

Powerbi, Data Analytics, Advanced Excel, Powerpoint

mobile applications, Agile Methodologies, Emerging Technologies, concept creation, digital marketing analytics, Digital Strategy, Transformation, design sprints, self-service solutions, marketing automation tools, platform delivery, e-commerce, Design Thinking