Trainer Management, Coaching and Mentoring, Sales Target Achievement, Agency Business Operations, Learning Technologies, Sales Training, Performance Analytics

google suite , video editing software , Microsoft Office, Slack, Interactive presentation platforms, Online assessment and feedback tools, Microsoft Teams, Learning needs assessments, curriculum mapping, STEM-based pedagogical approaches, Data analytics platforms, Graphic design tools, Instructional Design, Data-driven approaches, Adult learning principles, Zoom

business software essentials, Google Business Suites, e-learning development, LMS tools

pipeline generation , Machine Learning, Cx, AI training data, Bpo, Tech-enabled services, AI GenAI, business development, LLM projects, enterprise B2B sales, Trust Safety, model evaluation, Managed Services, Negotiation Skills, solution-based services, data labeling, AI Data Services

Microsoft Office, HVAC control systems, Energy Management, Sales Management

Talent Management, Workforce Planning, Learning Development

onq, Pos, front desk cashiering, night audit, Opera, Sun, Microsoft Office Applications

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Oracle, Coupa, Treasury Operations, Finance Operations, Smartstream, Microsoft Office Suite

Erp, Cloud Erp, Digital Transformation, Sap, Customer Success, Sap S4 Hana, S4 Hana, Erp Software, IT, It Knowledge, Rise with SAP, Life sciences and manufacturing, Strong negotiation, Consultative Selling, CRM Tools, Microsoft Office Suite, Industry Event, trade shows, Leadership Ability, cross functional partnerships, Implementation, Team Management, Sap Fi, SAP S/4 Hana