Application Support Engineer
- Posted 4 months ago
- Be among the first 30 applicants
Job Description
As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
Advanced proficiency in ServiceNow is required.
Advanced proficiency in ServiceNow ITSM Incident Management is recommended.
Advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
1-2 years of experience in a technical support or helpdesk environment preferred.
Strong communication and problem-solving skills with a customer-first mindset.
Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
Familiarity with ITSM processes and ticket lifecycle management.
Ability to work in a fast-paced, service-oriented environment.
More Info
Key Skills
incident management tools
ticket lifecycle management
ITSM processes
ServiceNow ITSM Incident Management
Application Remediation
About Company
Skills:
database queries , ticketing systems , Servicenow, Elk, Prometheus, Monitoring Tools, Application Integration, Jira, Grafana, Sql, Cloudwatch, Application Support, Rest Apis, Application Logs, Relational Databases, Alerting Systems, Logging Platforms, Webhooks, Linux Environments, Production Support
Skills:
It Troubleshooting, Application Remediation, engineering support
Skills:
It Troubleshooting, Application Remediation, engineering support
Skills:
Sql, Zabbix, Fix Protocol, Jira, Grafana, Confluence, liquidity bridges, MT5, MT4, TCP IP networking, CheckMK