Application Support Engineer

Join HPS: We're Hiring!

Are you passionate about technology and innovation Are you ready to shape the future of electronic payments If so, we invite you to join our dynamic team at HPS!

Who are we

HPS is a constantly evolving multinational company and a global leader in electronic payments. Driven by excellence and innovation, we design and deliver high-performance solutions that power payment exosystems worldwide. Our diverse teams work on exciting, groundbreaking projects that are transforming the way we create, live, and share.

Creating a global impact is what makes us unique:

With offices around the world, we benefit from diversity and expertise in our daily operations. Present in 11 offices across all continents, we also offer attractive mobility opportunities across multiple business units.

What we are looking for:

We are looking for bright minds, technology pioneers, and passionate innovators who are ready to push boundaries and create a positive impact. Our career opportunities cover a wide range of fields, including:

Application Support

Job Location: Kuala Lumpur / Malaysia

Experience for Support Engineer: 5-8 years (Preferably in the Payment domain)

Education: Bachelor's degree in computer science or equivalent

Job Summary

The Support Engineer plays a key role in providing advanced technical support, incident resolution, and system maintenance. They assist the support team in troubleshooting production issues, ensuring compliance with SLAs, and implementing improvements to enhance system performance. The role requires strong analytical skills, hands-on experience in incident management, troubleshooting complex systems with knowledge in technical skillssuch Postgres, PL/SQL, Java, J2EE, Microservices, Kafka

Roles & Responsibilities

1. Incident Management

• Document incidents, problems, and resolutions accurately in the system.
• Categorize and prioritize issues based on severity and impact.
• Ensure all tickets are resolved within the Service Level Agreement (SLA).

2. Documentation & Reporting

• Maintain accurate records of support tickets, resolutions, and known issues.
• Contribute to the knowledge base by documenting troubleshooting steps.
• Generate reports on ticket trends, common issues, and system performance.

3. On-Call Support & Emergency Issue Handling

• Participate in on-call duty as per the schedule
• Respond to urgent incidents and provide resolution outside working hours.

Key Requirements

Technical Skills:

• Excellent knowledge of databases (Postgres, PL/SQL or MariaDB), Core Java, J2EE, Microservices, Kafka
• Proficiency in working with tools like Maven, Git, Bitbucket, Jira, Docker, Log4j, Swagger, Jenkins, and Postman
• Knowledge of ticketing systems like JIRA
• Experience in incident management and troubleshooting critical production issues.
• Good to have Hands-on expertise in card payment systems (ISO8585, ATM, POS, payment gateways, Switch, Acquiring, Issuing)
• Familiarity with IT infrastructure, networking, and system monitoring tools.

Soft Skills:

• Results-driven mindset with a focus on delivery.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to collaborate across teams.
• Ability to work in high-pressure situations and provide clarity in critical scenarios.

If you are ready to take on exciting new challenges and be part of a team that is shaping the future, send us your CV and join the adventure!