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Monitor and triage incidents; assign or resolve as needed.
Perform minor code fixes and configuration changes.
Execute SQL queries for troubleshooting and data validation.
Participate in monthly OS patching validation and post-patch testing.
Collaborate with Service Desk and vendors for escalations.
Skills & Experience
Basic programming knowledge (Java, .NET, or similar).
Ability to write and execute SQL queries.
Familiarity with ITIL Incident Management.
Experience with ITSM tools (e.g., ServiceNow).
Strong coordination and communication skills.
Proficiency in English and Mandarin (spoken and written).
Ability to work rotational shifts and on-call standby.
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 136702935
