Assistant Manager, Claims - Family & Banca Takaful (Great Eastern Takaful Berhad)
Assistant Manager, Claims - Family & Banca Takaful (Great Eastern Takaful Berhad)
Great Eastern Sun5-7 Years
- Posted 13 hours ago
- Be among the first 10 applicants
Job Description
About The Job
The claims assistant manager supports the claims manager in overseeing claim processing, ensuring compliance with company policies and improving efficiency in rendering claims decision and settlements.
Key Responsibilities
- Assess, review and approve claims within delegated authority limits.
- Assist in investigating and resolving claims disputes and complaints.
- Analyze claim trends and suggest improvements to claim processes.
- Ensure compliance with company policies, regulations and industry standards.
- Provide guidance and technical support to junior claims assessor on complex cases.
- Support training and development programs for claims staff.
- Collaborate with underwriters, customer service personnel, legal teams and external investigators to facilitate effective claims management.
- Prepare and review claims reports, including claims notifications, settlements, outstanding cases, fraud investigations, and performance metrics.
- Review and construct recommendation for case escalation to management as and when necessary, accordance with guidelines.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
We are looking for people who
- Tertiary qualification, preferably in science, biomedical science, mathematics and/or with insurance or takaful qualification/certification as added advantage.
- More than 5 years in claims handling, with some supervisory experience.
- Knowledge of regulatory and legal aspects of takaful/insurance claims.
- Ability to work under pressure and meeting daily productivity targets.
- Strong analytical and problem-solving skills.
- Good leadership skills and team management capabilities.
- Excellent communication and negotiation skills.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
More Info
About Company
Skills:
NACSA Arahan No. 5, Information Security, It Compliance, Iso 27001, Cism, It Audit, Cisa, ISO 27001 Lead Auditor, Cissp, Cybersecurity Governance, cgeit, CRISC, Technology Risk Management, NIST Cybersecurity Framework
Skills:
compliance monitoring , IT General Controls (ITGC), Data Governance, Operating Systems, It Infrastructure, Iso 27001, Compliance, Risk Management, It Governance, Control Frameworks, IT Policy Development, Vendor Governance, Contract Management, Change Management Governance, ITIL-based Service Management, Third-Party Risk Management, System Performance Monitoring Tools, Enterprise Backup and Recovery Procedures, Audit Assurance, Contract Vendor Compliance Management, Microsoft Security and Networking Cloud, Cybersecurity Governance, Access Control Governance, Change Management Processes
Skills:
Campaign Architecture, Creative Direction, Campaign Planning, Creative Production Leadership, Integrated Campaign Strategy
Skills:
social crm , Campaign leadership, CRM program strategy, Media agency planning, Pr, Events, Sms, Advertising, EDM, Consumer touchpoints
Skills:
Data Analytics, risk management, Internal Controls, technology-assisted audit techniques, Compliance, Forensic Accounting, Bank Negara Malaysia regulations, Investigations, risk-based auditing, Governance