Assistant Manager, Customer Management Solution (Digital CX)
Assistant Manager, Customer Management Solution (Digital CX)
tokio marine insurance group (asia)5-7 Years
Early Applicant
- Posted 3 days ago
- Be among the first 10 applicants
Job Description
We are looking for an experienced and customer-focused professional to drive customer experience (CX) and digital transformation initiatives. The role is responsible for managing customer journeys, enhancing digital applications, and delivering solutions that improve customer satisfaction, operational efficiency, and business outcomes.
Responsibilities
Responsibilities
- Drive the development and execution of customer experience and digital initiatives, leveraging customer insights and business needs to deliver impactful solutions while ensuring alignment with organizational objectives.
- Lead and deliver customer experience and digital initiatives end-to-end, working with stakeholders and vendors to ensure successful implementation, risk management, and achievement of business objectives.
- Leverage customer feedback, journey analysis, and digital insights to identify improvement opportunities, drive customer-centric initiatives, and measure their impact on business outcomes.
- Build and manage effective relationships with stakeholders and vendors to ensure successful project delivery, alignment of business requirements, and achievement of project objectives.
- Ensure effective governance, performance reporting, compliance, and continuous improvement of customer experience, digital applications, and project delivery initiatives.
- Degree or Master's in Business, Information Systems, Engineering, or a related field.
- Relevant certifications in Customer Experience (CX), Digital Product Management, Agile, or Digital Transformation will be an added advantage.
- 5 years of experience in Customer Experience, Digital Platform Management, Business Analysis, Project Management, Operations, or related functions.
- Experience in financial services, insurance, consulting, or customer-centric industries will be an added advantage.
- Experience in digital applications, technology-related projects, or business analysis is preferred.
- Exposure to Agile, Scrum, CX methodologies, or Digital Product Management practices is an advantage.
- Strong analytical, problem-solving, stakeholder management, and communication skills.
More Info
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Industry:
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Key Skills
Digital Product Management
About Company
Skills:
Profitability, Credit Risk Management, Stakeholder Management, Product Development, Regulatory Compliance, banking practices, portfolio growth, credit card product management
Skills:
Regulatory Reporting, Derivatives Compliance, compliance review, Regulatory Advisory, Financial Services Regulations, structured products, Derivatives, Stakeholder Management, Capital Markets
Skills:
consumer marketing , GTM Strategy, E-commerce marketing, Integrated marketing campaigns, Brand Marketing, Cross-functional coordination, Product Marketing, Digital Marketing, Marketing budget planning and management
Skills:
Change management, Project Implementation, Cross-cultural collaboration, Talent Management, Performance management, Hr Operations, Documentation abilities, Employee Relations, Compliance governance, HR advisory support, Stakeholder Management
Skills:
event management software , Microsoft Office, Quality Assurance, Industry Knowledge, Project Management, On-Site Event Management, Vendor and Supplier Management, Budget Tracking, New Business, Client Relations, Risk Management