We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.
Key Responsibilities
- Handle pre and post reservation inquiries by phone, e-mail and fax.
- Handle customer requests by phone and e-mail.
- Modify, change and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrangement special requests.
- Act as liaison between guest and hotel to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account management support.
What We're Looking For
- Fluent in English & Cantonese
- Fresh graduates are welcome to apply
- Strong commercial understanding
- Good problem-solving skills
- Responsible and able to work independently
- Customer-oriented attitude
- Experience in customer care, internet, or hotel industry (preferred)
- Flexible with rotating shifts
- Willing to work at G-Tower, Malaysia
Let's apply now by submitting your updated English CV!
