Perks:
- Hybrid Working Mode
- Generous Annual Leave
- Professional Certification Sponsorship
- Annual Performance Bonus, Increment, & Individual Expenses Benefits
- Insurance Coverage (Medical Card + PA + Life Insurance)
Responsibilities as a Technical BA:
- Attend to tickets raised by users.
- Raise, monitor, & follow up on Jira tickets until the DFU is executed.
- Attend to Jira tickets pending BA verification.
- Prepare reports for weekly meeting (by turn), prepare necessary additional reports required by superior (Ex. SOP status update, Jira reports).
- Attend to DIST, BNC, NB and POS related tickets during teammate's absence.
- Provide guidance and support for teammates regarding challenging incidents when required.
- Ensure smooth handling of the incidents overall within the team.
- Monitor repetitive issues raised by user and prepare SOP's for repetitive issues.
- Amend and publish SOPs based on feedback from BA.
- Arrange discussion in meeting or teams group on resolution plan with user & AM for complicated incidents.
- Attend and provide KT between teammates in order to have better understanding on respective queues.
- Prepare summary statistics of DFU tickets with root cause/pivot table analysis for BA's review.
- Help with the DFU tickets extraction for team members & provide guidance to then on preparing DFU ticket analysis report.
- Discussion with the BA's on the summary stats, provide estimation in % for RF ticket types, critical issues & ways to reduce RF ticket.
- Guide new member with doubts on the RF tickets.
Requirements:
- Minimum 3-5 years of working experience as a Business Analyst Support.
- Candidates must have hands-on experience in the Life Insurance domain, particularly in areas such as New Business, Billing & Collection, Distribution, POS, and Claims
- Good interpersonal skills and able to work in a team environment.
- Able to communicate in Cantonese is an advantage.
- Advanced Diploma / Bachelor Degree holder in Computer Science / Information Technologies or equivalent.
