Business Development & Customer Success Manager (SaaS)

We're looking for a high-energy hunter + account growth operator to drive revenue and customer success across our HRMS platform and workforce analytics product.

This is a full-cycle, high-impact SaaS role where you will own everything from new business acquisition → deal closure → account expansion → customer success, while also shaping product direction through real client insights.

This position will be based in our Malaysia office located in Mid Valley, KL.

What you'll do

• Drive new business across SME, mid-market, and enterprise clients
• Own the full sales cycle (prospecting, demos, negotiation, closure)
• Build and grow a strong SaaS pipeline across HRMS + analytics solutions
• Onboard and manage clients to ensure strong adoption and value delivery
• Act as trusted advisor to HR leaders and business stakeholders
• Drive upsell, cross-sell, and renewal opportunities
• Translate client feedback into product improvements with our tech team
• Support GTM strategy and market expansion efforts

What we're looking for

• 3+ years in SaaS business development, sales, or customer success
• Proven hunter mindset with revenue-generating track record
• Experience in HR tech, HRMS, or analytics platforms strongly preferred
• Strong consultative selling and stakeholder management skills
• Ability to thrive in a fast-paced, startup-style environment
• Excellent communication and commercial thinking

Why this role

• End-to-end ownership (not just sales or CS — both)
• Direct impact on product roadmap and company growth
• Exposure to HR tech + analytics SaaS across SEA markets
• High autonomy, high accountability, high growth trajectory

About TSL Media Group

TSL Media Group is Singapore's leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/

TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.

Our Malaysian team is based in Mid Valley City, Kuala Lumpur. Join us in contributing to the success of a high-performing tech-savvy team!

For more information, visit https://tslmedia.sg/

Why you'll love working with us:

Flex-Work Arrangements: We've got you covered whether you are a home-office hero or love to soak in the office vibes. For up to 10 days a year, embrace the freedom to work from any location that suits you best.

Collaborative Environment: Collaborate with a crew of passionate creators who live and breathe creativity.

Comprehensive Welfare and Benefits: Access a wide range of support and benefits to enhance your well-being.

✨ Come As You Are! ✨

We're all about celebrating what makes you uniquely you—quirks, creativity, and all! Everyone gets a fair shot here, because equity isn't just a buzzword, it's how we roll. Different perspectives spark the best ideas, so we're building a team where every voice is heard, valued, and celebrated. Bring your whole self—we can't wait to see what magic you'll create with us!