About the Role
Sains Medika is the exclusive channel partner for EDAN in Malaysia, representing a comprehensive portfolio of medical imaging and diagnostic equipment. Our Clinical Application Specialists serve as the technical sales support backbone of our business, working hand-in-hand with the sales team to take the product to market.
In this role, you will be the product expert on the ground, supporting the sales team through clinical demonstrations, customer training, post-sale application support, and after sales service. Comprehensive product and application training will be provided by the company to set you up for success. This is a field-based role requiring regular travel within Malaysia.
JOB RESPONSIBILITIES
- Provide clinical and technical support to the sales team during the sales process through product demonstrations and live scanning sessions at hospitals, clinics, and workshops
- Work closely with the sales team to build customer confidence, address clinical queries, and contribute directly to achieving sales objectives
- Deliver post-sale product training and application support to customers, ensuring optimal equipment utilisation and satisfaction
- Provide after sales service and follow-up support to existing customers, addressing operational issues and maintaining strong long-term customer relationships
- Develop strong knowledge across multiple ultrasound product ranges and clearly articulate the technical and clinical differentiating factors between products to customers and the sales team
- Stays abreast of trends in the marketplace to ensure our product's competitive position.
JOB REQUIREMENTS
Education & Experience:
- Diploma or Degree in Medical Imaging, Radiography, or equivalent; candidates with a recognised sonography certification (e.g. ARDMS, ASUM) or substantial hands-on sonographer experience will be equally considered
- Minimum 2 to 3 years of clinical sonography or ultrasound application experience
- Prior experience in a medical device or clinical application role is an advantage
Other Requirements:
- Fluent in Bahasa Malaysia and English, both written and spoken
- Strong presentation and communication skills with the ability to convey technical information to clinical audiences
- Self-motivated, customer-oriented, and able to manage multiple priorities independently
- Must possess own transport and be willing to travel extensively within Malaysia, potentially up to 2 weeks per month (non-consecutive)
