The primary purpose of this position is to ensure the timely, accurate and professional issuance of all shipping documentation to customers, providing prompt & efficient responses to all customer inquiries plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company's strategies as circumstances dictate.
Job Description:
- Ensure that customers request, inquiries are handled professionally and in a timely manner.
- Ensure documents meet internal and external regulations and compliance.
- Escalation to internal and external stakeholders for assistance on the unresolved or out-of-scope Service Request.
- Digital platform promotion.
- Assist in country KPIs achievement on First Contact Resolution (FCR), Average Handling Time (AHT), First Response Time (FRT) & Calls.
- Knowledge in ONE's product - Digital tools, E-commerce platform.
- Support the reporting Lead & Manager on improving efficiency.
Knowledge & Skills
- People-oriented; able to build strong relationships
- Good interpersonal, verbal and written communication skills
- Strong problem-solving skills and has a solution mindset
- Updated on modern technology
- Proficient in MS Office Applications
- Attention to details
- Analytical and critical thinking skills
- Excellent in customer service orientation and delivery
- Self motivated, independent and teamplayer
Qualifications & Experience:
- Diploma holder or an equivalent combination of education, training and experience.
- Have experience 2-3 years in the shipping and logistics-related industry.
- Able to accomplish all jobs effectively, efficiently, and within the deadline.
- Familiar with the fundamentals of shipping rules and regulations.
