Description
We are seeking a Customer Service Executive to join our dynamic team in Petalying Jaya,Selangor. This role is ideal for freshers/entry-level candidates who are passionate about providing exceptional customer service and eager to develop their skills in a supportive environment.
Responsibilities
- Provide excellent customer service and support to clients via phone, email, and chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Assist customers in understanding product features and troubleshooting issues.
- Collaborate with team members to enhance customer satisfaction and service delivery.
- Participate in training and development opportunities to improve service skills and product knowledge.
Skills and Qualifications
- Strong verbal and written communication skills in English and Malay Bhasa.
- Ability to handle customer inquiries with patience and empathy.
- Ability to work in rotational-shifts.
- Strong problem-solving skills and the ability to think critically.
- Attention to detail and the ability to multitask in a fast-paced environment.
- A positive attitude and willingness to learn.
