Customer Support Executive

We are excited to share that we are hiring for our client for the role of Customer Support Executive in Cyberjaya & Selangor. If you are fluent in Mandarin (with good proficiency in English) and passionate about delivering excellent customer experiences, this could be a great fit for you!

Role Highlights:

• Location: Cyberjaya & Selangor
• Position: Customer Support Executive
• Language Requirement: Mandarin & English
• Entry-level opportunity with training provided
• Shift rotation as required

Your Responsibilities:

• Handle customer interactions via calls or online channels
• Provide timely support and resolutions for routine issues
• Demonstrate empathy and build rapport with customers
• Accurately document and track interactions
• Support initiatives to improve customer satisfaction

Ideal Candidate:

• High school diploma (or equivalent)
• Strong communication skills in Mandarin and English
• Basic computer and multitasking skills
• Dependable, detail-oriented, and adaptable
• Prior call center experience is a plus