In this role you will...
- Initiate contact with tenants regarding overdue payments through various channels, providing assistance and creating suitable payment arrangements.
- Maintain detailed records of all tenant communications, payment statuses, and collection efforts in our system.
- Assist in reconciling tenant accounts and collaborate with finance teams to resolve payment allocation issues.
- Prepare collection reports and escalate unresolved issues to senior management.
You're A Great Fit If You Have
- Diploma in Tenancy Management, Business Administration, Accounting, or related field (Degree preferred).
- Collection, customer service, administrative, or data entry experience is beneficial.
- Proficient in English and Bahasa Malaysia (written and verbal).
- Basic proficiency in Microsoft Office (Word, Excel).
- Strong attention to detail and record-keeping accuracy.
- Excellent negotiation and persuasion abilities.
- Empathy and patience in difficult situations.
- Ability to handle confidential information with discretion.
Cool Perks
- Flexible working arrangement.
- Relax and unwind in the leisure area with gym, board games, books, and more.
- Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
- Coffee, tea, or snacks are available for consumption at the pantry. Because you'll be happier with a full tummy.
- A healthy body leads to a brilliant mind. Let's get moving with the inter-company sports team.
- There will be workshops, sports activities, and other events for sharing and bonding.
