Executive, Customer Operations

The position is responsible for managing and coordinating ocean freight shipments from origin to destination, ensuring efficient operations, regulatory compliance, cost control, and high levels of customer satisfaction.

Key Responsibilities:

• Shipment Management: Coordinate end-to-end ocean freight shipments, book cargo space, monitor shipment progress, and provide status updates to customers and stakeholders.
• Documentation & Compliance: Prepare and process shipping documents (e.g., Bills of Lading, customs declarations, packing lists) while ensuring compliance with international trade regulations and company policies.
• Customer Service: Act as the primary contact for customers, handling shipment enquiries, resolving issues, and ensuring a positive customer experience.
• Transportation Planning: Develop shipment plans, optimise routing and schedules, and ensure timely movement of cargo while balancing service and cost.
• Stakeholder Coordination: Work closely with internal teams such as Sales, Customs, Warehousing, and external vendors/carriers to ensure seamless operations.
• Vendor & Performance Management: Monitor carrier and vendor performance through KPIs and Station Metrics Cockpit, driving service excellence and continuous improvement.
• Cost Control: Negotiate freight rates, manage transportation costs, and support profitability objectives.
• Data & System Management: Maintain accurate shipment records and effectively utilise logistics systems and reporting tools.
• Problem Resolution: Proactively identify and resolve shipment delays, operational issues, and service disruptions.
• Ownership Culture (1F1O): Maintain end-to-end ownership of assigned files, ensuring accountability throughout the shipment lifecycle, even when certain tasks are delegated or automated.
  
  

We are expecting the incumbent to meet these requirements:

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain
• With minimum 2 years experience in freight forwarding industry especially in Ocean / Sea freight Operation.
• Strong knowledge of international shipping regulations and documentation.
• It will be added advantage if you have previous experience dealing with customers.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Subang Jaya, USJ 25 .
  
  

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.


We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

Thanks!