Group Insurance Operations, Analyst

FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing, while maintaining data integrity, meeting turnaround time standards, and delivering timely stakeholder support in line with divisional KPIs.

Roles and Responsibilities

Process New Business/ Renewal/Policy Servicing of Group and Voluntary Solutions Products in accordance to the established procedures and turnaround times ( TAT) which involve:

Group Products:

• Analyzing/understanding client's advices and member listing before updating to system
• Perform data mapping when required.
• Follow-up on outstanding/incomplete information from clients/intermediaries.

Voluntary Solution Products:

New Business

• Perform data entry for new business application forms.
• Follow up with intermediary on incomplete or missing information.
• Process manual credit/debit card deductions and ensure timely issuance of policy contract upon full payment.
• Conduct AML (Anti–Money Laundering) screenings in compliance with regulatory requirements

Renewal and Policy Servicing

• Update and maintain policy changes in the system.
• Match and process renewal payments, including cashiering activities.
• Prepare and issue policy-related correspondence letters.
• Manage and monitor the auto‑billing process for recurring payments
• Monitor and clear suspense accounts promptly.
• Ensure all incoming payments are accurately reconciled, allocated, and updated in the system.

Respond to internal and external enquiries via CRM/Case 360 within defined service standards.

To perform other responsibilities and duties periodically or be involved in ad hoc initiatives/special projects assigned by supervisor to meet operational and/or other regulatory/compliance requirements.

Minimum Job Requirements:

• Diploma / Bachelor's Degree in any discipline
• Minimum 2 years working experience in operations, insurance or financial services
• Strong attention to detail and analytical skills
• Proficient in Microsoft Excel and Word (intermediate level)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Advantage added - Good knowledge of Group insurance and Voluntary Scheme