Head of Operations - Global Operations Center (GOC)

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

We a seeking a highly skilled and autonomous Head of Operations who can thrive and excel in dynamic environments. You will play a key role in supporting our cross functional expansion into our Global Operations Centre's in Timisoara (Romania), Kuala Lumpur (Malaysia) and Loughborough (UK)) to facilitate our expected growth, whilst continuing to deliver exceptional solutions and services for our customers.

You will be responsible for building and maintaining strong relationships with business partners, managing cross-functional teams, and ensuring successful transition and expansion of our workforce into our GO Centre's. You will have demonstrable experience of leading transformation projects, work with CXO-level stakeholders, senior management teams and associated business partners and enablers in Employee Success, Recruitment and Finance. You have a proactive, outcome focused mindset that facilitate a successful transition to 60% of our workforce being employed in Access GO Centre's over the N3Y – as aligned to our future growth plans.

Day-to-day, you will:

• Collaborate with our Senior Leadership Teams and Functional leads to help shape, strategize, plan, and execute critical projects and programs.
• Build and maintain strong relationships with functional leaders and business partners in our GO Centre's. Where necessary, challenge the functional leaders, using data driven KPIs, to transition more teams, processes and functions to the GO Centre's
• Collaborate with cross-functional teams, including Product Engineering, Customer Success, Sales, Marketing, Finance, etc.
• Develop and implement project plans, including timelines, milestones, and budgets.
• Manage project risks and issues and provide timely and effective solutions.
• Work with the functions to identify and document processes that can be delivered from our Go Centre's.
• Ensure compliance with company policies, procedures, and standards.
• Monitor and report on project progress, including status updates and key performance indicators.
• Conduct regular team & project meetings to ensure all stakeholders are informed and engaged.
• Identify, recommend and implement process improvements to facilitate ongoing improvements in our GO Centre transformations.
• Provide leadership, enthusiasm, and energy to ensure successful program outcomes for our business.
• Embed The Access Group's values and cultural principles, including mandatory AI adoption and innovation mindset, across all operational teams

Your skills and experiences might also include:

• Bachelor's degree in business, computer science, engineering, or a related field.
• Minimum 10-12 years of progressive experience in operations management, with at least 5 years in senior leadership roles
• Proven track record of successful project delivery, with experience of leading process involving cross-functional teams.
• Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with business partners and functional team members.
• Excellent problem-solving and decision-making skills, with the ability to identify and resolve issues in a timely and effective manner.
• Strong leadership and mentoring skills, with the ability to motivate and inspire team members.
• Ability to work independently, with minimal supervision, and manage multiple projects simultaneously.
• Strong analytical and quantitative skills, with experience in data analysis and reporting.
• Experience working in a multicultural, global environment.

What are we all about

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you

Let's make a difference together.

Love Work. Love Life. Be You.