Search by job, company or skills

MRANTI Malaysia

Head, Retail Business

MRANTI Malaysia
Malaysia, Kuala Lumpur
7-10 Years
Save
new job description bg glownew job description bg glow
  • Posted a month ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Summary

The Head of Retail Business is responsible for the end-to-end performance of the retail station, balancing rigorous operational compliance with strategic financial growth. This role requires a blend of high-level stakeholder management and boots-on-the-ground technical oversight.

Job Responsibilities

  • Operational Leadership & Compliance
  • Daily Supervision: Monitor Forecourt and Store operations to ensure 100% adherence to brand standards and HSSE protocols.
  • Technical Oversight: Ensure Supervisors (SV) and Assistant Supervisors (ASV) complete all tasks within the TEA application.
  • Regulatory Readiness: Maintain all relevant licenses and ensure the site is audit-ready for PDB, Mesra, and authorities like KPDN or BOMBA.
  • 24/7 Availability: Remain on-call to manage urgent fuel diversions, delivery rejections, or financial emergencies.
  • Financial & Inventory Integrity
  • Data Reconciliation: Verify Daily Sales Reports (LJH) and Delivery Notes (DN) against system data; manage stock receipts and return reports.
  • Inventory Control: Conduct daily wet stock and store reconciliations to eliminate shrinkage and prevent pilferage.
  • Financial Reporting: Oversee IRB e-Invoice submissions and quarterly financial audit reports to PDB.
  • Budgetary Discipline: Manage the annual operating budget with a focus on reducing utility costs and unnecessary overtime.
  • Growth & Stakeholder Management
  • Primary Liaison: Serve as the main point of contact for Petronas Dagangan Berhad (PDB), Mesra Retail, and C-Biz.
  • Ancillary Income: Identify and negotiate with third-party vendors (ATMs, food trucks, courier hubs) to monetize underutilized space.
  • Customer Excellence: Resolve public complaints via Mesralink within the stipulated Turn-Around Time (TAT).
  • Asset & Maintenance Management
  • Preventative Maintenance: Implement schedules for dispensers, chillers, and POS systems to ensure zero downtime.
  • Site Image: Perform daily inspections to ensure superior cleanliness and compliance with SS3/FIMR standards.

Job Requirements

  • Possesses Diploma/ Bachelor's Degree in Business Management, Marketing, Retail Business or other relevant field
  • Minimum 7 to 10 years of working experience in Retail Operations
  • Able to work independently with minimal supervision
  • Experienced in managing and leading group of people
  • Proficient in using Microsoft Office software i.e, Words, Excel, and PowerPoint
  • Possesses the following knowledge will be an added advantage : -
  • Petronas policies
  • Retail Business regulations and policies

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Retail
Employment Type:
Full time

About Company

MRANTI Malaysia

Job ID: 145293625

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 21-05-2026 07:58:05 PM
Homejobs in MalaysiaHead, Retail Business

Similar Jobs

Head, Retail Business

mranti park
Malaysia, Kuala Lumpur

Skills:

data reconciliation , operational compliance , Microsoft Office, Financial Reporting, Regulatory Readiness, TEA application, Inventory Control

Head Chef

bubu resort perhentian island
Malaysia, Kuala Lumpur

Skills:

mediterranean cuisine , French cuisine, Food Safety, Inventory Control, menu planning and development, Food Costing, hygiene and sanitation standards, food quality and presentation standards

Head of Business Reporting and Analysis, SEA

Principal Asset Management
Malaysia, Kuala Lumpur

Skills:

automation, Analytics, financial analysis, data quality process improvement, Management Reporting, Forecasting, budgeting, Variance Analysis, Reporting

Section Head, Group Credit Policy Development

RHB Banking Group
R
Malaysia, Kuala Lumpur

Skills:

Microsoft Office, Excel, Word, Credit Risk Management, BNM Basel III, Powerpoint, credit policy development, banking regulations

Head of Continuous Improvement, Malaysia

Db Schenker
Malaysia, Kuala Lumpur

Skills:

8d problem solving , Power Bi, Root Cause Analysis, Fmea, Power Apps, Process Mapping, Value Stream Mapping, Dmaic, LEAN methodologies, PDCA, A3 Problem Solving, Microsoft Office Suite, 5S