IT Support, Centralised License Admin (1-year Contract)

License Administration & Management

• Maintain accurate records of software licenses and entitlements across assigned systems and business units.
• Assist in processing license requests, user allocations, and deactivations in line with approved procedures.
• Coordinate with the Procurement Team to ensure proper tracking of license availability and usage limits.

User & Technical Support

• Provide basic support for license-related requests, such as access, activation, or allocation issues.
• Work with the helpdesk and engineering teams to ensure smooth provisioning and deprovisioning of user licenses.
• Document and update standard operating procedures (SOPs) and internal guides.

Compliance & Governance

• Ensure license usage adheres to internal IT policies and standards.
• Support internal audit activities by providing accurate license data when required.
• Monitor license utilisation to identify potential optimisation opportunities.

Process Improvement & Reporting

• Support reporting efforts to improve visibility of license usage and allocation.
• Assist in automation or workflow enhancement projects led by senior team members.
• Contribute ideas for improving accuracy, efficiency, and documentation quality.

• Basic knowledge of ITSM or asset management tools such as ServiceNow, Jira or other platforms.
• Familiarity with enterprise software administration platforms such as Microsoft 365, Adobe, and Zoom.
• Experience with Excel or other data reporting tools is an advantage.
• Understanding of general IT processes or asset management principles.
• ITIL Foundation certification or equivalent is a plus.
• Strong fluency in Mandarin is mandatory.