Manager, Retail Operations

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

Principal Duties And Responsibilities

• Review and improvise any operations or system gaps in existing processes. Involve actively in system enhancements with all the stakeholders.
• Support digital project which covers brainstorming and testing. Provide BAU support post go-live.
• Support and work closely with all IUTAs related to operations which include automate of daily booking, reconciliation, commission and ensure all queries are properly handle.
• Monitor smooth processing of regular saving investments, income distribution and distributors remunerations.
• Establish operations procedures and system flow for any new guidelines or products.
• Responsible for regulators reporting, regional reporting and any ad-hoc requests.
• Assist in liaising and guiding Service Provider to perform daily or ad-hoc operation tasks.
• Ensuring SLA turnaround time are delivered within the policies by service provider and counter parties.
• Assist on any audit requests from regulators, auditors and GWIA.
  
  

Qualifications


Job Specifications:

• Preferable degree/diploma in related areas (i.e. Investment, Accountancy, Business, Economics, Finance, etc.).
  
  

Experience

• At least 3 years of relevant experience in financial or Asset Management industry.
• Experience in operations processing, problem solving and follow-up cases.
  
  

Knowledge/ Skills/ Abilities

• Proactive, organized and resourceful.
• Good communication and interpersonal skills to effectively interact with colleagues, team and external parties of all levels.
• Interested on streamlining and automate manual processes.
  
  

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.