Key Responsibilities
Program Leadership & Governance
- Lead a multi-project program consisting of several concurrent IT projects within BFSI technology domains.
- Provide direction, support, and performance management to assigned Project Managers
- Establish program governance frameworks, reporting structures, and delivery standards.
- Ensure compliance with financial services regulatory requirements (e.g., AML, PCI-DSS, MAS/BNM guidelines depending on region).
Planning & Delivery Management
- Develop and maintain integrated program plans covering timelines, dependencies, resources, risks, and budgets.
- Monitor project progress and drive corrective actions to address issues, delays, or deviations.
- Coordinate cross-functional delivery teams including business analysts, developers, QA, infrastructure, security, and vendor partners.
- Facilitate decision-making across stakeholders and escalate critical issues as needed.
Stakeholder Engagement
- Serve as the primary point of contact for senior leadership and business sponsors.
- Present program status, dashboards, financial updates, and risk assessments.
- Build strong relationships with business units, operations, compliance, technology leads, and external vendors.
Risk, Compliance & Quality Assurance
- Identify, assess, and manage program-level risks, dependencies, and constraints.
- Ensure project deliverables adhere to internal policies, cybersecurity standards, and regulatory expectations.
- Conduct program reviews, retrospectives, and continuous improvement initiatives.
Financial & Resource Management
- Own program budget planning, forecasting, and cost control.
- Optimize resource allocation across multiple projects.
- Support procurement and vendor management activities, including contract negotiation and performance evaluation.
Qualifications & Requirements
Education & Experience
- Bachelor's degree in information technology, Computer Science, Business, or related field; master's degree is a plus.
- 15+ years of experience in IT project/program management with some experience with BFSI Domain.
- Experience in the financial services industry (banking, insurance, fintech, payments) is required.
- Managing large complex Application development project with the team size of 50+
Technical & Domain Skills
- Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid).
- Knowledge of financial systems such as core banking, digital channels, risk management systems, or payment platforms.
- Familiarity with regulatory frameworks and cybersecurity standards in financial services.
Certifications (Preferred)
- PMP, PgMP, or PRINCE2
- Agile certifications (CSM, SAFe, PMI-ACP)
- ITIL Foundation
