The Role
QA at Connecting Software is a technical, frontline role. You are the first line of defense for our users and the gatekeeper for new feature releases. You will balance technical 1st and 2nd-level support shifts with rigorous testing. This role involves participating in support rotations, where you will diagnose issues in the field and ensure our systems meet our standards for performance and integrity.
Key Responsibilities
- Automated Testing: Design, write, and maintain automated test scripts for APIs and Web UIs. Our goal is 100% automation of regression suites.
- Feature Testing: Perform manual and automated testing on new product releases across cloud and self-hosted environments.
- Technical Diagnostics: Reproduce bugs and provide technical solutions or detailed escalations for the development team.
- Documentation: Build and maintain support runbooks and internal knowledge bases to ensure all activity is traceable.
- Monitoring: Proactively monitor Grafana dashboards during shifts to identify issues before they impact users.
- Shift Rotation: Participate in shifts and on-call rotations, acting as the first point of contact for customer issues.
What We're Looking For
- Must be based in Malaysia or have Work Authorization: Must have the legal right to work in Malaysia at the time of application (we cannot provide visa sponsorship for this location).
- 1+ years of experience in QA or a technical support role.
- A mindset that favors automation over manual repetition.
- Strong understanding of web technologies, APIs (REST/JSON), and basic .NET environments.
- Fluency in English (written and spoken).
Success Looks Like (First 12 Months)
- Resolved 70%+ of customer issues at Tier 2 without needing to escalate to the development team.
- Built a comprehensive automated regression suite for core products.
- Created a library of single-source-of-truth support runbooks for the local team.
Our Culture & Standards
- Global Impact: We provide mission-critical support to global enterprises. Our Malaysia hub is the cornerstone of our follow-the-sun model, providing vital daylight coverage for our global operations.
- Modern Tech: Spend most of your time developing features in .NET 10 and Azure
- European Work Culture: We value open communication, flat hierarchies, and mutual respect.
- Pragmatic Workflow: We use a flexible process (Scrumban-inspired) that prioritizes quality and delivery.
- Technical Discipline: We follow high standards for documentation and traceability (ISO-aligned).
- Compensation: Above average.
- Hybrid Work: Enjoy a flexible office/home model in a premium Malaysia tech hub starting June 2026.
- Local Growth: As we establish our presence, we are focused on hiring talent with existing work authorization in Malaysia (no visa sponsorship or relocation support provided).
Send us an email in English with your CV to [Confidential Information] and tell us why you're the right one for the job!
