Job Responsibility
Sales & Social Media Experience
- Proven experience in sales, preferably through social media platforms (TikTok, Facebook, etc.).
- Familiarity with TikTok and Facebook features such as live streaming, stories, and marketplace sales is a plus.
Communication & Interpersonal Skills
- Strong verbal and written communication skills in Bahasa Malaysia
- Ability to engage with customers in a friendly, professional, and persuasive manner.
- Excellent active listening skills and the ability to identify customer needs quickly.
Product Knowledge
- Ability and willingness to learn in-depth product details to present them effectively to customers.
- Understanding of market trends and consumer preferences related to the product category.
Customer Service Skills
- Prior experience handling customer inquiries, complaints, and building customer loyalty.
- Strong problem-solving skills and the ability to handle difficult situations with tact.
Sales Target Orientation
- Self-motivated and driven to meet and exceed sales targets, both online and in-store.
- Strong organizational skills and ability to manage multiple customer interactions simultaneously.
Job Requirements
- Candidate must possess at least SPM
- Fresh graduates are welcomed to apply
- Ability to speak and write in Bahasa Malaysia and English fluently
Social Media Sales (TikTok & Facebook)
- Engage with potential customers on TikTok and Facebook through live streaming, video posts, and messages.
- Respond promptly to customer inquiries, comments, and messages, converting leads into sales.
- Collaborate with the marketing team to develop and implement promotional strategies on social platforms.
Walk-in Customer Sales
- Welcome and serve walk-in customers, providing product demonstrations and personalized recommendations.
- Actively engage with in-store customers to understand their needs and guide them through the sales process.
Product Knowledge & Sales Strategy
- Gain in-depth knowledge of the product line to effectively communicate features, benefits, and unique selling points to customers.
- Stay updated on product changes, new arrivals, promotions, and discounts to provide relevant information to customers.
Customer Relationship Management
- Build and maintain positive relationships with customers, ensuring high levels of satisfaction and repeat business.
- Collect feedback and handle customer complaints with professionalism and empathy.
- Track customer orders and follow up to ensure timely deliveries, where applicable.
Job Benefits
Parental leave
Opportunities for promotion
Professional development
Additional rewards for hitting sales targets
