Salesforce Consultant

Drive enterprise customer intelligence through advanced Salesforce data strategy

As a Salesforce Consultant, you will shape how enterprises unlock the full value of their customer data through intelligent, scalable solutions. This role places you at the forefront of strategic solutioning, influencing high-impact decisions across complex transformation initiatives. With Emapta, you build a global career where your expertise drives meaningful outcomes, elevates client capabilities, and positions you as a trusted authority in data-led customer experience.

Role Snapshot

Employment Type: Full time

Shift: Day shift, Weekends off

Work Setup: Work From Home/Remote - Kuala Lumpur, Malaysia

Benefits

• Work from home arrangement
• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

Qualifications

• Minimum 6 years of Salesforce experience, with at least 1 to 2 years of hands-on experience in Salesforce Data Cloud
• Hands-on experience with Salesforce Data Cloud components, including Data Streams configuration, Identity Resolution rule setup, Calculated Insights using SQL-style queries, Segment creation, and activation flows
• Strong understanding of Salesforce data models, customer lifecycle use cases, segmentation logic, and data unification
• Functional knowledge of insurance or financial services workflows
• Experience in at least one additional Salesforce module, such as Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, MuleSoft, or FSC for Insurance

Key Responsibilities

Functional Solutioning, Client Engagement, and Pre-Sales Support

• Lead discovery workshops focused on Customer 360, personalization, and segment targeting
• Translate business needs into actionable Data Cloud configurations, including segments, insights, and identity rules
• Advise clients on best practices for leveraging Data Cloud across various Salesforce Clouds
• Contribute to pre-sales activities, including proposal writing, solution design, and demo walkthroughs
• Support UAT, enablement, and handover to client teams post-go-live
• Participate in RFPs, pitches, and solutioning discussions with internal and external stakeholders

Hands-On Technical Configuration

• Set up Data Streams from internal and external sources
• Establish Identity Resolution rules and entity match logic
• Develop Calculated Insights to generate key business metrics
• Create Segments and activation flows to Salesforce, Commerce, or ad platforms
• Resolve data flow, unification, and segmentation issues
• Work closely with developers, integration teams, and architects

Team Leadership & Project Delivery

• Act as Team Lead in Salesforce Data Cloud projects and support effort estimation, task planning, and issue resolution
• Coordinate work across functional consultants, developers, and offshore teams
• Ensure quality delivery and client satisfaction throughout the project lifecycle

About the Client

Our client is a next-generation technology company delivering AI-powered solutions, data platforms, and digital transformation services to mission-critical industries. They enable enterprises to modernize operations, strengthen cybersecurity, and unlock intelligent customer experiences through integrated AI, cloud, CRM, and ERP ecosystems. Known for their AI-first, cloud-native approach, they provide end-to-end delivery-from strategy to execution-helping organizations achieve measurable outcomes, scalability, and long-term growth across sectors such as financial services, telecom, aviation, healthcare, energy, and manufacturing.

Who are we

Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta's diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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