Senior OPCS Specialist

Role and Responsibilities:

The Operations Customer Service Executive will serve as a key point of contact for our clients, ensuring smooth operational support and high-quality service. The role combines frontline customer support with operational and administrative responsibilities.

Key Responsibilities:

• Provide professional and timely support to clients via live chat and email.

• Provide guidance to team members

• Respond to client inquiries regarding products, platforms and account-related matters.

• Address and resolve customer complaints, feedback, and service issues efficiently.

• Maintain accurate records of client interactions, feedback, and service issues.

• Process client deposits and withdrawals.

• Perform KYC (Know Your Customer) verification

• Maintain and update client account records

• Support internal documentation and requirements ensuring all records comply with company standards.

• Assist in the preparation and translation of customer announcement notices and operational communications

Requirements:

• Strong communication skills, both written and verbal.

• Detail-oriented with excellent organizational skills.

• Ability to manage multiple tasks and prioritize effectively.

• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.