ServiceNow Specialist l KL & Penang
Commerz Global Service Solutions Sdn Bhd- Posted 15 days ago
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Job Description
Description
Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.
Responsibilities
- Monitor system performance and identifying areas of improvements.
- Monitor regular schedules for imports and exports, as well as daily business operation and be able to troubleshoot these as 1st level support
- Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications over existing interfaces, based on REST API
- Support ServiceNow integrations with other IT operational platforms (inbound and outbound interfaces).
- Be able to monitor and troubleshoot Discovery schedules and MID Server setup
- Contribute to Operational stability, i.e. make sure that processes are adhered to, and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting
Education: Relevant professional training / qualifications in IT / computer studies
Skills and Qualifications
- Hands on experience with ServiceNow Platform, including one of the following modules: CMDB, ITOM (Discovery), ITAM.
- Understanding of deployment processes.
- Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
- Good understanding of general IT infrastructure landscapes and technologies
- Ability to work in agile environment.
- Logical and analytical thinking.
- All the above are compulsory.
Working arrangement: Following EMEA hrs (3pm – 12pm)
Bachelors/ Degree
More Info
About Company
Commerz Trade Services (CTS), is a subsidiary of the Commerzbank Group established to extent it’s business model in the handling of foreign trade specifically in the letter of credits (LC) segment.
To be the Leading Trade Service Bank, Trade Processing Centers (TPCs) across Europe & Asia were opened that would enable economics of scale & centralized processing leading to higher levels of process efficiency.
Malaysia is one of the locations chosen to hub the center due to its highly skilled trade workforce & stable economy.
Trade Processing Center Kuala Lumpur (TPC KL) was incorporated in July 2012 with a total number of 18 staff. At present we have expanded by few folds & are nearly reaching 100 FTEs.