Provide Onsite or remove 2nd level support for technical trouble shooting on Asus Service Products.
Carry out regular review of product performance / repair / returns data.
Develop training material and deliver courses to Authorized Service Centre, Call Centre agent and Enterprise Customer technical staff.
Close liaison with Authorized Service Partner to ensure consistent understanding of technical issues and communicate the commercial impact to key stakeholder.
Execute ad-hoc strategic initiative as and when required by management.
Requirement:
Final year student who's currently pursuing a bachelor's degree/ Diploma in Information Technology or any other relevant qualifications.
Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
Fast learner who is pleasant, patient and self-disciplined.
Familiar with Microsoft Words, Excel and PowerPoint.
