Problem Management, ITIL Foundation V4 certification, Change Enhancement Requests, Level 2 support, Business Applications’ user administration

It Service Management, Exchange Online, Itil, Microsoft Intune, Devops, Microsoft 365, SMTP Relay, Endpoint Peripheral Management, NIST CSF, Print Scan Management, Laboratory Industrial Devices, Cobit, Office Apps Collaboration Tools, Email Messaging, Virtual and Remote Desktop Services, End User Software release and deployments

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Azure, AWS, Itil, Ali Cloud

project managers , Pmp Certified, Prince 2 Certified, Capm, SPOC

Incident Mgmt, Problem Management, Product Management

KPI management, Kaizen, operational analytics, Capacity Planning, Lean, Continuous Improvement, Resource Optimization, Six Sigma, Process Engineering

Accident Incident Investigation, HSSE Management Systems, Risk Management

Waterfall, Agile, Excel, PMO framework, Powerpoint, Lean Six Sigma

Identity & Access Management, Backup & Recovery, End User Computing (EUC), Iso 27001, Pci Dss, Incident Management, Problem Management, Itil, It Infrastructure Management, Windows Server Administration, Linux Administration, Virtualization, VMware, Storage Management, Dns, DHCP, Group Policy, Endpoint Security, Patch Management, Data Center Operations, Infrastructure Security, SOC Compliance, Capacity Planning, Root Cause Analysis, ITSM Tools, Vendor Management, Sla Management, Team Leadership, Stakeholder Management, Hyper-V, Active Directory, Disaster Recovery, Business Continuity Planning, MDM, Infrastructure Monitoring